FAQ

Below you’ll find some commonly asked questions.
We cater to anyone 5 years old and above who is interested to learn music. Doesn’t matter if you’re a beginner or someone with prior musical experience.
Tablets: Find us on the AppStore on Apple iPads (2nd Gen & above) and Google Play on Android tablets.

Mobile: Find us on the AppStore on Apple iPhones and Google Play on Android phones.
You may contact our customer service team so that they can share the available packages for your choosing. We have package plans that range from 8 to 110 classes. Best part? You can top up and switch packages each time you complete each plan.
Each class is 25 minutes. If you wish to have a longer session, you may choose to combine 2 classes into 50 minutes.
No, you are free to choose the best date & time that fits your schedule. That’s what makes using String Soul easy! You have the flexibility to arrange classes according to your own preference.
No, you are free to choose the best date & time that fits your schedule. That’s what makes using String Soul easy! You have the flexibility to arrange classes according to your own preference.
Our hired teachers are all multi-lingual. They can speak Mandarin, English, Cantonese and Bahasa. All of them have gone through a rigorous vetting and training process and we can assure you that they have the necessary experience, professional skills and capabilities to teach music—be it to young children or adults. Learn more about our teachers here.
Our teachers are tasked to take each student’s musical skills to the next level, whether it is for personal achievement or for an exam preparation. We aim to polish up each student’s current playing skills in order to allow them to progress and improve at a faster/better rate. Not only that, our goal is to have each student see their technical skills strengthen over the course of each lesson.
Yes, we do! Our ‘Introduction to Music: Piano for Beginners” course is designed specifically for students with 0 playing experience. Learn more about this course and our other lessons here.
Yes, especially if there’s a specific piece of music you or your child wants to learn. That said, our teachers are also able to advise accordingly and choose a music sheet for you or your child based on your playing preference and style. Want to play the latest song from Blackpink or a poetic Frédéric Chopin sonata? Just inform your teacher before each class and they’ll have the necessary music sheets ready!
String Soul is an app dedicated to efficient musical instrument learning. We’ve created specific features to help our students master an instrument that other video conferencing apps simply do not have. What’s more, depending on which package you purchase, you will receive a String Soul clip-on lens FOC. By attaching the lens to your device, the tutor is able to monitor each student’s finger posture & positioning, as well as pay attention to how well they play and identify problems immediately.
As long as you are happy with the tutor, you can request to have the same tutor for their future lessons. Note: A 24-hour advance booking is required. We cannot guarantee that the same tutor will be available in the event of an impromptu lesson request.
Sure! If you have concerns about a teacher’s teaching style, please feel free to reach out to us.
We want to encourage our students to practice. In return for each learning milestone you hit, you’ll receive a virtual sticker, ‘patches’ so we call them. The more patches you have, they more prizes you get to redeem over time!
Send us a direct message via Facebook messenger or WhatsApp. Our customer service team will attend to your enquiries as soon as possible.

Still have queries or comments?

Get in touch with us and our customer support team will answer any questions you may have.
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